Refund and Cancellation Policy
Refund and Cancellation Policy
Effective Date: 28-07-2024
Last Updated: 01-12-2024
At Picadilly Courier Services Ltd, we strive to provide exceptional courier services. We understand that situations may arise where refunds or cancellations are necessary. This policy outlines the terms and conditions for requesting refunds or cancellations.
1. Cancellation Policy
1.1. Cancellation Before Collection
- Cancellations made before the parcel has been collected are eligible for a full refund.
- To cancel, please contact us immediately via email or phone with your booking reference number.
1.2. Cancellation After Collection
- Once the parcel has been collected, cancellations are not permitted as the delivery process will have commenced.
2. Refund Policy
2.1. Eligibility for Refunds
Refunds may be granted in the following scenarios:
- If a service fails due to errors directly caused by Picadilly Courier Services Ltd.
- If the parcel is lost or damaged during transit (subject to terms and insurance coverage).
- If cancellation is requested before the parcel has been collected.
2.2. Refund Exclusions
Refunds will not be issued in the following cases:
- Delays caused by unforeseen events beyond our control (e.g., weather conditions, traffic disruptions).
- Incorrect or incomplete information provided by the customer.
- Prohibited or restricted items being sent.
3. Refund Process
- To request a refund, please contact us via email or phone, providing your booking reference number and a detailed explanation of the issue.
- Refunds are processed within 7-10 working days after approval.
- Approved refunds will be credited to the original payment method used at the time of booking.
4. Exceptions and Disputes
- Each refund or cancellation request is assessed on a case-by-case basis.
- If you disagree with the outcome of a refund or cancellation request, you may escalate the matter by contacting us directly.
5. Contact Us
If you have any questions about this Refund and Cancellation Policy or wish to request a refund or cancellation, please contact us:
📧 Email: [email protected]
📞 Phone: 0161 531 4470
📍 Address: Picadilly Business Centre, Aldow Enterprise Park, Manchester, England, M12 6AE