Shipping and Delivery Policy

Effective Date: 28-07-2024
Last Updated: 01-12-2024

At Picadilly Courier Services Ltd, we are committed to providing reliable and efficient shipping and delivery services. This policy outlines the terms and conditions for the handling, shipping, and delivery of parcels. By using our services, you agree to these terms.

1. General Shipping Terms

1.1. Service Availability

Our shipping and delivery services are available across the UK and for selected international destinations.
Delivery timelines may vary based on the service chosen (e.g., same-day, next-day, or international shipping).

1.2. Shipping Requests

Customers must provide accurate and complete information, including pick-up and delivery addresses, contact details, and parcel specifications.
Any delays caused by incorrect or incomplete information are the customer’s responsibility.

2. Delivery Timelines

2.1. Same-Day Delivery

Parcels will be delivered within the same day of collection.
Timeframes depend on the distance and time of booking.

2.2. Next-Day Delivery

Parcels collected before the cut-off time will be delivered by the end of the next business day.

2.3. Scheduled Deliveries

Deliveries will be made according to the pre-arranged schedule agreed upon with the customer.

2.4. International Shipping

Delivery times vary depending on the destination and chosen freight method (air or sea). Estimated timelines will be provided at booking.

3. Shipping Costs

3.1. Pricing

Shipping costs are calculated based on parcel weight, dimensions, delivery destination, and chosen service.
Additional charges may apply for insurance, special handling, or remote area delivery.

3.2. Payment

Full payment is required at the time of booking unless otherwise agreed upon.

4. Parcel Handling and Liability

4.1. Packaging Responsibility

Customers are responsible for ensuring parcels are securely packaged to prevent damage during transit.
Fragile or high-value items should be appropriately labelled and insured.

4.2. Loss or Damage

Picadilly Courier Services Ltd takes every precaution to ensure parcels are delivered safely.
In the rare event of loss or damage, claims must be submitted within 6 hours of delivery or expected delivery.

4.3. Prohibited Items

We do not ship hazardous materials, illegal items, or goods listed as restricted by local or international laws.
A detailed list of prohibited items is available upon request.

5. Delivery Attempts

5.1. Failed Delivery

If the recipient is unavailable at the time of delivery, we will attempt re-delivery or arrange for parcel collection at a designated location.
Additional charges may apply for re-delivery.

5.2. Undeliverable Parcels

Parcels deemed undeliverable due to incorrect addresses or other factors will be returned to the sender.

6. Tracking and Notifications

Real-time tracking is available for all parcels through our website or via email updates.
Customers will receive notifications for parcel pick-up, transit, and delivery status.

7. Contact Us

If you have any questions or concerns about our Shipping and Delivery Policy, please contact us:

📧 Email: [email protected]
📞 Phone: 0161 531 4470
📍 Address: Picadilly Business Centre, Aldow Enterprise Park, Manchester, England, M12 6AE

Shipping and Delivery Policy